Lovehoney NetSuite Test Service

Ensuring NetSuite ERP stability and performance during ongoing change and regular Saas update cycles.

£1.2m in cost savings

Sixteen times faster than manual testing

4,000 hours of testing saved each month

Situation

Release regression confidence for NetSuite

After a successful NetSuite ERP implementation, Lovehoney entered a period of hypercare. The focus? To ensure a smooth transition and positive customer experience by tackling challenges as they arose. Once they completed the hypercare period, the focus switched – maintaining and supporting the new implementation was the next priority.

Spike delivered Lovehoney an extensive test automation solution that ensures ERP's stability and performance in their everyday operations.

Brief

Fully regression testing the planned enhancements and upgrades for NetSuite.
Regularly updating and maintaining automated test scenarios to adapt to any changes in the ERP system.
Increasing the scope and size of the test automation solution.
Support changes across multiple business areas, including Finance, NetSuite, Salesforce, Integration, and Environments.

Challenges

Increasing the automated test pack by 10% to enhance the testing process.
Streamlined the automated test packs to execute 1,200 cases overnight.
Regression testing the latest NetSuite upgrade (version 2024.2) in just 6 hours
Successfully testing 12 fast follow releases during post-live Hypercare.

Summary

Increased Efficiency: Reduced the time and effort required for manual testing by 95%, allowing the team to focus on more strategic tasks.
Faster Release Cycles: Enabled the client to deploy updates and new features 75% faster, improving their agility in responding to market demands.
Time Savings: Automated test packs execute in 6 hours, compared to the 96 hours it would take to complete manually.

The Spike team has demonstrated exceptional commitment towards Lovehoney's delivery, consistently maintaining their dedication even in the most challenging situations. This unwavering commitment is truly commendable and stands as a testament to their professional integrity. I would rate their performance extremely highly, as it paves the way for progressive thinking from a leadership standpoint. Their approach fosters innovation and sets a benchmark for others to follow.

Head of Quality

Lovehoney

Get in touch

hello@wearespike.co.uk

+44 (0)330 043 6449