Lovehoney NetSuite Implementation

Spike owned quality for Lovehoney's transition to NetSuite, ensuring all testing executed and signed off to their satisfaction ahead of go-live.

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Number of testing days saved by
introducing automated testing

Reduced the manual testing effort
from 12 weeks to 12 hours.

97% reduction in regression testing time meaning issues were discovered sooner.

Situation

Ensuring quality end to end for high stakes Netsuite rollout

Lovehoney’s business had grown through acquisition so there was a need to automate & streamline multiple global entities onto a single ERP solution. NetSuite was chosen as the platform which brought significant complexity with many integration points across the enterprise.

Lovehoney had recently migrated to Salesforce Commerce Cloud so end to end testing was imperative
All downstream systems (order management, warehousing, products and pricing) are business critical and must continue to function as normal once the new NetSuite ERP solution was implemented

Brief

Lovehoney did not have the necessary expertise and capability to own quality across the technology estate for this large and complex implementation.
Their chosen testing partner would be responsible for creating the testing vision, implementing tools and the necessary processes.
Test automation would be essentially to the success of the programme due to tight deadlines.

Challenges

Created the overarching programme test strategy to include all the necessary phases of testing.
Implemented a range of new testing tools and process to meet the requirements.
Introduced test automation across the existing Salesforce platform and into NetSuite to prove end to end business journeys worked as defined.
Automated test data generation to save time and improve business confidence during finance testing.

Summary

The NetSuite platform was successfully implemented into the business.
Change cadence was much higher and more consistent which greatly increased business confidence and decision making.
Over 1,200 E2E automated test cases to cover storefront, NetSuite, OMS & WMS.

I find it hard to identify one key thing above everything you do well. But I think it would have to be "accountability". I have a lot of suppliers working for me, and when things get tough (as they always do at some point during big projects) I often find their problems becoming mine. With your team that doesn't happen there's never a panic, responsibility is never ducked and I never become the "delivery person of last resort". Such a refreshing change!

Head of Technology

Lovehoney

Get in touch

hello@wearespike.co.uk

+44 (0)330 043 6449