How Spike helped Currys to wow their customers with a fully tested Salesforce front end, colleague portal and integration to downstream platforms, all in under 12 months!
Salesforce Commerce Cloud tested and live in 12 months
Higher conversion rates and average order value (AOV) from 8.5 million customers/week
Increased performance led to most successful peak ever!
Situation
Build a new quality function to get Salesforce live and build for the future
Founded in 1884, Currys is a leading omnichannel retailer of technology products and services, operating online and in 823 stores in 8 countries. Their full range of services and support is intended to make it easy for customers to discover, choose, afford and enjoy the right technology. We were delighted to own the quality stream for their omni programme to ensure their technology worked beautifully.
Resolve customer loss from bad UX
Prevent downtime prevention & improve checkout
Future-proof tech stack
Transform the offer to maintain and grow market position
New ways to interact with customers online & in-store
And establish a new approach to software delivery and testing!
Brief
Own & establish the quality vision & process.
Deliver the technical capability to prove the platform & all future change across all elements of path to live testing.
Manage multi-vendor delivery to aggressive timescales.
Challenges
Established quality processes and ways of working.
Planned & executed all critical testing:
End to end functional testing supported by automation
Performance & page speed
Operational acceptance testing
Security and pen testing
Coordinated business acceptance.
Summary
Early Delivery with fast feedback from all testing phases enabling critical decision making.
